Return Policy

With your purchase, we are here to help.


We take customer satisfaction very seriously. Please check your shipment from Moocah carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product(s) must be made within 30 days of receipt by writing to We will need to see images and details explaining the issue. Any product damaged during shipping within that time frame will be eligible for a return; your item must be unused and in the same condition that you received it. Your item must be in the original packaging. We can only accept returns for products purchased directly from Moocah. For products purchased at other retailers or websites, please contact the vendor.

Refunds & Exchanges

If you are, however, not satisfied with our products, you may request a refund of the full purchase price within 30 days of the purchase date. The product must be at least 50% full for a valid refund. Refunds can only be accepted for products purchased directly from Please submit this request by writing to

Once your refund is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

If you purchased your Moocah product from another retailer, we can accommodate an exchange. The product must be at least 75% full and include a detailed reason for the exchange request. Please submit this request by writing to Requests must be made within 30 days of purchase and be accompanied by a receipt.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.